We accept Visa, MasterCard, American Express and Discover as well as Klarna, Apple Pay and Amazon Pay. Please note that we do not accept any other methods of payment apart from those listed above in domestic checkout.

No, only one credit card type per transaction may be entered; however you may enter a combination of ModCloth eGift cards and a credit card. Multiple eGift cards can be applied to any order.

Yes, we do offer eGift cards (but not physical gift cards). You can purchase eGift Cards here. The gift card will be added to your cart and you may checkout with it as part of your order. The eGift card will be sent to your email address - giving you the option to either forward it to its recipient or print it and deliver in person! All gift cards are final sale and not eligible to be returned or transferred into another customer's gift card balance.

It's still here! For your store credit, please reach out to support@modcloth.com to receive a gift card for the amount of your balance.

If you received an order number and/or confirmation email from us, the order was placed successfully! If you placed the order under an existing account (not as a guest at checkout), this information should also be reflected in your ModCloth account - Once logged in, navigate to your Order History and select the most recent order.

Unfortunately, we are never able to guarantee any edits to orders post placement. This includes cancellations, address changes, or item/order level adjustments. ModCloth is not responsible for lost packages due to incorrectly entered addresses. Please be sure that all information is accurate in cart and at checkout - if you need assistance with issues relating to your online cart/checkout, please reach out to us by emailing support@modcloth.com.

Oversales can occasionally happen when system inventory counts for an item do not match the inventory on hand, causing a discrepancy. This typically means they were out of stock at the time your order was fulfilled. During peak order periods, there may be delays to the item availability on our site.

Orders placed after 11:00 AM EST will be processed on the next business day. Express and Next Day shipping options are available for select items and eligible destinations only.

Contiguous USA - Ground Shipping

• $12.95 for eligible orders under $150.00
• Free for eligible orders over $150.00
• Transit time: Typically 8-14 business days in transit once shipped

Express Shipping: Cost calculated at checkout, 2 to 3 business days

Next Day Shipping: Cost calculated at checkout, 1 to 2 business days

Non-Contiguous USA (Alaska, Hawaii, Puerto Rico): Flat Rate $34.99, 8-14 business days

International orders may take up to 10–14 business days to process before they ship. Shipping rates for international orders will be calculated at checkout; duties and taxes may apply.

Standard Shipping: 7–21 business days once shipped

Express Shipping (select countries): Australia 7-12 days, Canada 5-9 days, Europe 7-10 days, UK 7-9 days

Please review Passport's Terms & Conditions for more information.

We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always contact Customer Care at support@modcloth.com for help in choosing the right shipping method to get it there on time!

Yes, we do ship to APO/FPO's! After your order is processed, transit time is typically 10-15 business days, but could take up to 6-8 weeks.

Packages delivered by USPS might arrive on a Saturday. All other packages are delivered Monday through Friday only.

ModCloth brand clothing may be exchanged for a different size in the same exact style and color. Domestic US customers only. Exchanges will be processed upon "in transit" scan of the return package by the carrier.

Click here to start your return or exchange.

We will accept returns or exchanges (exclusions apply) of unused items in unwashed, unworn condition. The original tag must be attached and the original plastic bag with product barcode must be included with your return. Requests must be opened in our Loop portal within 30 days of the order's original delivery date.

Refunds: Full refund to your original payment method within 2 business days of arrival.

Store Credit: For ModCloth brand clothing, issued upon "in transit" scan (faster processing).

Click here to start your return or exchange.

We will accept returns of unused items in unwashed, unworn condition within 30 days of the original delivery date.

AU, CA and UK: Return shipping fees will be deducted from refund/credit. Loop generates shipping labels.

Everywhere Else: Purchase your own shipping label and email tracking info to support@modcloth.com within 5 business days.

Click here to start your international return.

Check if your item is final sale (not returnable), if you're within the 30-day return window, and that you're using the correct portal. If none of these seems to be the issue, please reach out to Customer Care.

If you prefer to ship your return back at your own cost, please ship to the following address. Final Sale Items are not returnable even with your own shipping label. Please make careful note of your tracking information, as ModCloth is not responsible for lost returns that were sent without using our label.

Please contact our Customer Care team as soon as possible.

ModCloth does not store items sent to us accidentally, and will donate or recycle these items as possible. We cannot guarantee an item sent to us by mistake will be found and returned, and cannot provide compensation for items outside your order sent to us. Please double check all return packages before sending them out!

We hope you are 100% satisfied with your gift. If you would, however like to make a return, we will need to know the item name and order number to get you all set up.

Please note that all eligible returns will be refunded to the payment method of the original purchaser. We are unable to offer gift returns for store credit, refund to a different payment method, or as an exchange at this time. We apologize for any inconvenience.

We're so glad you're shopping with us! While we love offering special promotions from time to time, we're not able to offer price adjustments on previous purchases. Thanks so much for your understanding and support!

ModCloth is committed to conducting business in a lawful and ethical manner with respect for internationally recognized human rights and environmental standards. We engage qualified third-party auditors to evaluate and address risks of human trafficking and slavery, and require all Business Partners to comply with our Ethical Supply Chain Guidelines.

At ModCloth, we're always here to lend an ear to all your concerns and feedback! Whether it's a blog comment, a product review, or on one of our social networking pages, we value your viewpoint.

Our diverse, worldwide community deserves a safe, welcoming environment for expression. When engaging with them and with us:

-- Please use respectful language
-- Please only share truthful information
-- Please refrain from using profanity
-- In other words, be nice!

We're dedicated to keeping ModCloth and our social pages positive places to spend time. We reserve the right to remove any posted content we feel may foil your fun. We'll diligently do away with:

-- Inappropriate links (including ones to our competitors' sites)
-- Negative comments about people's bodies and appearances
-- Pushy proselytizing
-- Any degrading, derogatory, or downright threatening language

If you're curious about how these guidelines apply to specific sections of our community, continue reading below!

Product Reviews
If you have feedback about a problem with an item, if an item arrived in less than satisfactory condition, or you have any other customer service issues, such as shipping, returns, or the site related issues, please contact Customer Care directly. We reserve the right to disapprove any review regarding an issue that they can help you with!

This is a forum for you to show and share how you wear ModCloth and get styling ideas and inspiration. We want our community to be able to see and read about how each item looks and feels, and fits on different sizes and body types. We also want to know how well it works with unique outfit pairings and styling choices, so we encourage your first-hand feedback! We want to hear what you have to say about your ModCloth purchases!

Some helpful tips to guide you along:

-- Please only review items that you own and have purchased from ModCloth.
-- Consider what you would like to know before you purchasing an item.
-- Be as specific and descriptive as possible about the fit, quality, and material.
-- If an item suited you beautifully, tell us why. But if it wasn't quite what you expected, tell us what didn't work. Do you think it might fit better or look different on another body type?
-- Where did you wear it and with what? How many compliments did you get? Tell us your story!
-- All reviews are subject to our Community Guidelines and our Terms of Use

Whatever you write, please be polite!

ModCloth reserves the right to not post a review or remove a posted review for any reason. This may consist of, but is not limited to the following:

-- URLs or links of any kind, phone numbers, email addresses, physical addresses, other types of contact information
-- Derogatory or discriminatory language, profanity, and/or sexually explicit, abusive, or offensive material
-- Infringement on copyrights or trademarks
-- Negative or disparaging comments about other customers, their reviews, or ModCloth that are not constructive
-- Customer service issues such as final sale status, returns, shipping times and cost, out of stock status, or products that arrive damaged. We do still want to hear all this feedback, good or bad, but please stick to the product in reviews and contact our Care team about the rest
-- As prices are volatile, reviews mentioning price (whether comparison or price paid) will not be approved
-- Please do not mention retailers other than ModCloth in your review. We Want to hear feedback (as does the Community) solely regarding the item purchased from ModCloth. Though all feedback is taken into account, we do reserve the right to disapprove reviews with these references, as it violates our site-wide policy.

Enjoy writing your review -- we can't wait to see what you have to say!

Social Media Comments & Messages

Comments may be removed if they:

-- Contain offensive material, such as discriminatory or sexist language, profanity, or controversial and/ or sexually explicit material
-- Contain spam, promote an agenda, or reference a competitors site. Please keep it on-topic and relevant to ModCloth
-- Contain sensitive account information (e.g. email addresses, order numbers, etc.). Customer security is a top priority for us!
-- Are negative, disparaging, or nonconstructive comments addressed to individuals or ModCloth. We promote respect and acceptance

Conversely, positive comments addressed to individuals will not be deleted, as long as they do not contain inappropriate material. If you ever see content that you feel is inappropriate, please contact us.

Please keep conversations creative and constructive! We welcome and encourage your practical feedback, questions, and suggestions for us, and we try to address and respond as often as feasible! Please keep in mind that comments will be addressed as quickly as possible, but our social media team operates on Pacific Time (PT) and is not available on weekends or evenings. For any urgent matter, please contact our Customer Care team!

This policy will be subject to change as ModCloth's presence on social networks continues to grow. We retain the right to make final decisions regarding comments, messages, media, and/ or content posted, sent, or received through ModCloth accounts and profiles. We also retain the right to remove any content for any reason at the discretion of our team members.

Customer Care Rules of Engagement

Our Care advocates are available to help you! We want to be able to swiftly and accurately assess situations and offer solutions, so here are some tips and reminders when speaking to, chatting with, or writing to our Customer Care team:

-- Be prepared! The more info you can provide, the faster we can assist you
-- Be patient! Sometimes, we need to do a little research related to your inquiry. Rest assured, we will make it our first priority to investigate as quickly as possible and keep you in the loop every step of the way
-- Be polite! We will always treat you with respect, so please give us the same courtesy. Name-calling, racial slurs, and personal attacks are grounds for disengagement. Repeated use of abusive language and behavior may result in severing ties completely
-- Mostly just keep in mind you are speaking to a fellow human and follow the golden rule!

For more info, please review our Terms of Use.