Return Policy
Final sale items are not eligible for refund, store credit, or exchange. Please note that all final sale items sent back without prior authorization will be considered forfeited, and will be handled at ModCloth's sole discretion. All gift cards are final sale and not eligible to be returned or transferred into another customer's gift card balance.
Please note that we currently only have the option to refund the original payment method and are unable to process returns as gifts at this time.
We hope you love what you ordered! But in case you don't, we will accept returns of unwashed, unworn, or unused items returned in as-issued condition for a full refund to your original payment method.
Domestic Returns
Return items must be received by us within 28 days of the shipped date to be eligible for refund. Once an order has been placed it can't be canceled or changed. In the event of a return, any applied discount/coupon is forfeited and may not be re-used. Final sale items are not returnable. Shipping and handling are nonrefundable. A $5 return shipping fee plus an additional $1.95 fuel surcharge to cover the cost of transport will be deducted from your refund amount for the use of our label.
** Please be aware that we can only create FedEx labels for customers residing in the contiguous US. Customers from Alaska, Hawaii, and Puerto Rico must provide their own return shipping. We apologize for any inconvenience. Orders can be shipped to: ModCloth Returns, 2250 Roswell Dr., Pittsburgh PA 15205.
International Returns
Return items must be received by us within 60 days of the shipped date to be eligible for a refund. Once an order has been placed it can't be canceled or changed. In the event of a return, any applied discount/coupon is forfeited and may not be re-used. Final sale items are not returnable. Shipping and handling are nonrefundable. Return labels provided by Global-E will cause a flat fee of $10 USD deducted from your return amount.
Domestic and international customers are also welcome to use their own postage and mail to:
ModCloth Returns, 2250 Roswell Drive, Pittsburgh, PA 15205
If using your own shipping method to return, please make careful note of your tracking information, as ModCloth is not responsible for lost or undelivered returns made without the use of our label. We reserve the right to verify original purchase for returns requested without an order number or shipping confirmation. Please allow up to 14 business days for your return to be processed upon receipt at our warehouse.
