We accept Visa, MasterCard, American Express and Discover as well as Klarna, Apple Pay and Amazon Pay. Please note that we do not accept any other methods of payment apart from those listed above in domestic checkout. Other options might be available through our international partner Global-E through international checkout.
No, only one credit card type per transaction may be entered; however you may enter a combination of ModCloth gift cards and a credit card.
Yes, we do offer eGift cards (but not physical gift cards). You can purchase eGift Cards here. The gift card will be added to your cart and you may checkout with it as part of your order.
Note: The eGift card will be sent to your email address - giving you the option to either forward it to its recipient or print it and deliver in person!
All gift cards are final sale and not eligible to be returned or transfered into another customer's gift card balance.
Multiple eGift cards can be applied to any order.
It's still here! For your store credit, please reach out to the Customer Care team to receive a gift card for the amount of your balance.
If you received an order number and/or confirmation email from us, the order was placed successfully! If you placed the order under an existing account (not as a guest at checkout), this information should also be reflected in your ModCloth account - Once logged in, navigate to your Order History and select the most recent order. From there, you will be able to reference the date/time placed, total and order status.
Unfortunately, we are never able to guarantee any edits to orders post placement. This includes cancellations, address changes, or item/order level adjustments. ModCloth is not responsible for lost packages due to incorrectly entered addresses.
Please be sure that all information is accurate in cart and at checkout - if you need assistance with issues relating to your online cart/checkout, please reach out to us by emailing support@modcloth.com.
Oversales can occasionally happen when system inventory counts for an item do not match the inventory on hand, causing a discrepancy. This typically means they were out of stock at the time your order was fulfilled. During peak order periods, there may be delays to the item availability on our site.
DOMESTIC SHIPPING COSTS
Shipping charges are assessed on all orders based on the merchandise total after discounts and before taxes. Shipping charges are nonrefundable.
Contiguous USA
Ground Shipping -- $12.95 for orders under $150.00. Free for orders over $150.00.
- Transit time - Typically 8-14 business days in transit once shipped
- This method does not deliver on weekends
Non-Contiguous USA: Alaska, Hawaii, and Puerto Rico
Standard Shipping – $34.99
- Transit time - Typically 5- 7 business days in transit
Military APO/FPO (Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific):
- Transit time - Typically 10-15 business days in transit, but could take up to 6-8 weeks.
USA Warehouse + Global Fulfillment Network
At ModCloth, we work with a variety of manufacturers around the world to offer you a unique and ever-changing selection of styles. Most orders ship from our main distribution center in New Jersey, but some items may come straight from our global partners—so your order might arrive from more than one location.
Processing Timeline
Most orders are processed within 1 to 3 business days before they ship. This can vary a bit—especially during busy times like holidays, big sales, or site-wide promotions. Our warehouse in New Jersey ships Monday through Friday, and takes a break on weekends, national holidays, and during severe weather. Keep in mind that public holidays aren’t included in our estimated delivery times, and our carriers don’t pick up or deliver on major holidays. We appreciate your patience and understanding!
Undeliverable Packages
Please note: When packages are deemed as "undeliverable" by the shipping courier, the package will be returned back to us. When our team receives "return to sender" packages, we are able to process an automatic refund on your original form of payment.
International Shipping Costs
Rates will be calculated at checkout and are based on your address and your order’s weight and dimensions.
Processing Timeline
International orders may take up to 10–14 business days to process before they ship. This processing time is separate from the shipping time, so be sure to factor both in when selecting your shipping method. You’ll receive a shipping confirmation with tracking info once your order leaves our international hub. From there, delivery time will depend on your selected shipping option, your location, and your country’s customs process. Please also keep in mind that USA public holidays may affect processing and shipping times. Our carriers don’t pick up or deliver on major holidays. We appreciate your understanding!
Standard Shipping
Delivery usually takes 7–21 business days once your order ships from our international shipping partner, Global-E. Some destinations may take longer—up to 60 days in rare cases.
Express Shipping (not available in all countries)
Faster delivery with estimated arrival times once shipped from Global-E’s hub:
Canada: 3–5 business days
Europe & Latin America: 5–7 business days
Asia & Africa: 7–9 business days
Please note: These are estimated delivery windows. Customs delays can occasionally add extra time to your order’s journey.
Still not sure, or need to know more? Reach out to our Care Team at support@modcloth.com!
Domestic Processing Timeline
Most orders are processed within 1 to 3 business days before they ship. This can vary a bit—especially during busy times like holidays, big sales, or site-wide promotions. Our warehouse in New Jersey ships Monday through Friday, and takes a break on weekends, national holidays, and during severe weather. Keep in mind that public holidays aren’t included in our estimated delivery times, and our carriers don’t pick up or deliver on major holidays. We appreciate your patience and understanding!
International Processing Timeline
International orders may take up to 10–14 business days to process before they ship. This processing time is separate from the shipping time, so be sure to factor both in when selecting your shipping method. You’ll receive a shipping confirmation with tracking info once your order leaves our international hub. From there, delivery time will depend on your selected shipping option, your location, and your country’s customs process. Please also keep in mind that USA public holidays may affect processing and shipping times. Our carriers don’t pick up or deliver on major holidays. We appreciate your understanding!
Yes, we do ship to APO/FPO’s. After your order is processed, transit time is typically 10- 15 business days but could take up to 6-8 weeks depending on the destination.
Most packages are delivered Monday through Friday only. Packages delivered by USPS might arrive on a Saturday. Please refer to your tracking number which will be emailed to you upon shipment of your order.
DOMESTIC RETURNS & EXCHANGES POLICY
We hope you love what you ordered! But in case you don't, we will accept returns or exchanges (exclusions apply) of unused items in unwashed, unworn condition. The original tag must be attached and the original plastic bag with product barcode must be included with your return. Requests must be opened in our Loop portal within 30 days of the order's original delivery date to be eligible for refund, store credit*, or exchange*.
Refunds: You may choose to receive a full refund to your original payment method which will be processed within 2 business days of your return’s arrival to our US based warehouse.
Store Credit: For ModCloth brand clothing returns, you may choose to receive a full refund as a ModCloth store credit which will be issued upon “in transit” scan of the return package by the carrier. (Faster processing than traditional returns)
Exchanges: ModCloth brand clothing may be exchanged for a different size in the same exact style and color. Domestic US customers only. Exchanges will be processed upon “in transit” scan of the return package by the carrier.
*Store credit and exchanges are not available for Chelsea Crew, Orchid Bloom, Princess Highway, Dangerfield, Black Friday, BOG-ART-STUDIO or any other vendor partner brand (tag does not say ModCloth).
Shoes must be returned within their original box, and the shoe box must be packaged in an outer protective shipping container for return transit. To be eligible for refund, shoes must be in new, unworn condition.
Swimwear must be returned unwashed, unworn, and with the hygienic liner attached and intact to be eligible for refund, store credit, or exchange.
Gift Cards are final sale and not eligible to be returned or transferred into another customer's gift card balance.
Final sale items are not eligible for refund or exchange, but can be turned into store credit with our ModCloset program.
Additional Information: In the event of a return, any applied discount/coupon is forfeited and non-reusable. Shipping and handling are nonrefundable. All final sale items and late returns (outside the 30 day return window) sent back without prior authorization will be considered forfeited, and will be handled at ModCloth's sole discretion.
RETURN PROCESSING FEES
If Offset was purchased at checkout, at the time the order was placed, no additional fees will be charged for your return or exchange of any item within the same order.
If Offset was not purchased at checkout, at the time the order was placed, a $12.00 (per order) processing fee will be deducted from the total refund or credit.
HOW TO INITIATE A RETURN
ModCloth partners with Loop to make your return process easy and convenient. Loop will generate your return shipping label and packing slip. Please enclose the packing slip inside the package, attach the pre-paid, pre-addressed return label to the outside of the box, and drop it off at your closest carrier location. We strongly recommend against using a dropbox that does not have a daily pick up. ModCloth is not responsible for return transit delays due to the use of a dropbox that does not have daily pick up.
Please Note: All ModCloth brand items can be returned to our warehouse in the same package. If you purchased from one of our vendor partners (Orchid Bloom, Chelsea Crew, Princess Highway, Dangerfield, Black Friday, BOG-ART-STUDIO) you will need to open separate returns for each brand (no additional fees). Please be sure to place the correct items in the correct packages, carefully matching the packing slips and return labels for returns including multiple brands.
➡️Please click here to start your return or exchange.
INTERNATIONAL RETURNS POLICY - AU, CA and UK
We hope you love what you ordered! But in case you don't, we will accept returns of unused items in unwashed, unworn condition. The original tag must be attached and the original plastic bag with product barcode must be included with your return. Requests must be opened in our Loop portal within 30 days of the order's original delivery date to be eligible for refund or store credit.
Refunds: You may choose to receive a full refund to your original payment method which will be processed within 2 business days of your return’s arrival to our US based warehouse.
Store Credit: Alternatively, you may choose to receive a full refund as a ModCloth store credit which will be issued upon “in transit” scan of the return package by the carrier. (Faster processing than traditional returns)
Swimwear must be returned unwashed, unworn, and with the hygienic liner attached and intact to be eligible for refund or store credit.
Gift Cards are final sale and not eligible to be returned or transferred into another customer's gift card balance.
Final sale items are not eligible for refund or store credit.
Additional Information: In the event of a return, any applied discount/coupon is forfeited and non-reusable. Shipping and handling are nonrefundable. All final sale items and late returns (outside the 30 day return window) sent back without prior authorization will be considered forfeited, and will be handled at ModCloth's sole discretion.
RETURN FEES
Return shipping fees will be deducted from the total refund or credit. Loop receives preferred carrier rates which will be shown before you finalize your return submission.
HOW TO INITIATE A RETURN
ModCloth partners with Loop to make your return process easy and convenient. Loop will generate your return shipping label and packing slip. Please enclose the packing slip inside the package, attach the pre-paid, pre-addressed return label to the outside of the box, and drop it off at your closest carrier location. We strongly recommend against using a dropbox that does not have a daily pick up. ModCloth is not responsible for return transit delays due to the use of a dropbox that does not have daily pick up.
➡️Please click here to start your international return for AU, CA or UK.
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INTERNATIONAL RETURNS POLICY - Everywhere Else (Excludes USA, AU, CA, UK)
We hope you love what you ordered! But in case you don't, we will accept returns of unused items in unwashed, unworn condition. The original tag must be attached and the original plastic bag with product barcode must be included with your return. Requests must be opened in our Loop portal within 30 days of the order's original delivery date to be eligible for refund or store credit.
Refunds: You may choose to receive a full refund to your original payment method which will be processed within 2 business days of your return’s arrival to our US based warehouse.
Store Credit: Alternatively, you may choose to receive a full refund as a ModCloth store credit which will be issued upon “in transit” scan of the return package by the carrier. (Faster processing than traditional returns)
Swimwear must be returned unwashed, unworn, and with the hygienic liner attached and intact to be eligible for refund or store credit.
Gift Cards are final sale and not eligible to be returned or transferred into another customer's gift card balance.
Final sale items are not eligible for refund or store credit.
Additional Information: In the event of a return, any applied discount/coupon is forfeited and non-reusable. Shipping and handling are nonrefundable. All final sale items and late returns (outside the 30 day return window) sent back without prior authorization will be considered forfeited, and will be handled at ModCloth's sole discretion.
HOW TO INITIATE A RETURN
ModCloth partners with Loop to make your return process easy and convenient. Loop will generate your return packing slip and will provide return address information. Please enclose the packing slip inside the package. Purchase a shipping label from your preferred carrier, attach it to the outside of the box, and drop it off at your closest carrier location. We strongly recommend against using a dropbox that does not have a daily pick up. ModCloth is not responsible for return transit delays due to the use of a dropbox that does not have daily pick up.
IMPORTANT: You must email the tracking number and your order number to support@modcloth.com within 5 business days of opening the return request, or the return will become void and any refund will be forfeited.
➡️Please click here to start your international return.
We are sorry to hear you are having some problems creating a return label. There are generally a couple things that might be causing an issue.
Is your item final sale? If every item in your order is final sale, the system is unable to create a label. If you are having an issue with a final sale item, such as a defect, please reach out to Customer Care for assistance right away! Final Sale items can be turned in for store credit with ModCloset.
Is your order still within the return window? Returns must be initiated within 30 days of the order's original delivery date. If you have missed this window you will be unable to create a return label.
Are you using the correct portal for your return? All returns and exchanges must be initiated in our Loop Portal.
If none of these things seems to be the issue, please reach out to Customer Care, so we can help you right away!
We hope you are 100% satisfied with your gift. If you would, however like to make a return, we will need to know the item name and order number to get you all set up. Please email support@modcloth.com for assistance.
Please note that all eligible returns will be refunded to the payment method of the original purchaser. We are unable to offer gift returns for store credit, refund to a different payment method, or as an exchange at this time. We apologize for any inconvenience.
We hope what you ordered is a perfect fit, but in case it's not, ModCloth brand clothing may be exchanged for a different size in the same exact style and color. An item may be exchanged up to 2 times to ensure the best fit.
We will accept exchanges of unused items in unwashed, unworn condition. The original tag must be attached and the original plastic bag with product barcode must be included. Exchange requests must be opened in our Loop portal within 30 days of the order's original delivery date.
*Exchanges are not available for Chelsea Crew, Orchid Bloom, Princess Highway, Dangerfield, Black Friday, BOG-ART-STUDIO or any other vendor partner brand (tag does not say ModCloth).
➡️Start your exchange here.
Please contact our Customer Care team as soon as possible with your order number and a description of the item(s).
ModCloth does not store items sent to us accidentally, and will donate or recycle these items, as possible. We cannot guarantee an item sent to us by mistake will be found and returned, and cannot provide compensation for items outside your order sent to us. Please double check all return packages before sending them out!
We’re so glad you’re shopping with us! While we love offering special promotions from time to time, we’re not able to offer price adjustments on previous purchases. Thanks so much for your understanding and support!
ModCloth is made up of a compassionate group of people dedicated to having a net-positive effect on the world. With the utmost respect for internationally recognized human rights and environmental standards, it is committed to conducting business in a lawful and an ethical manner. Additionally, ModCloth expects its manufacturing and market vendors, who are considered Business Partners, to share this same commitment.
In Spring of 2013, ModCloth adopted Ethical Supply Chain Guidelines. These Guidelines set forth the requirements with which Business Partners must comply in order to continue to work with ModCloth. Pursuant to the California Transparency in Supply Chains Act, ModCloth discloses as follows.
Verification
ModCloth engages a qualified third-party to evaluate and address risks of human trafficking and slavery involving Business Partners which meet certain risk-related criteria.
Audits
ModCloth also engages the qualified third-party auditing firm to audit Business Partners on a semi-announced basis to evaluate compliance with ModCloth's Ethical Supply Chain Guidelines.
Certification
In order to do business with ModCloth, potential Business Partners must consent to follow our Ethical Supply Chain Guidelines and conduct business in compliance with applicable laws, including, among other things, without child labor, without forced or compulsory labor, without corporal punishment, without discrimination, and in compliance with wage and hour requirements, health and safety, and environmental laws.
Internal Accountability Standards
ModCloth maintains internal accountability standards. Should ModCloth find that a Business Partner is out of compliance with the Guidelines, ModCloth would assess the cause of the non-compliance and develop an action plan to assure future compliance. ModCloth will help Business Partners correct problems when they are found and build management systems that prevent problems from reoccurring. By working with Business Partners in this way, ModCloth can improve the lives of people who work for these Partners. However, should a Business Partner fail to comply with a remediation plan, or should a Business Partner commit a significant breach of the Guidelines, ModCloth may terminate its business relationship with the Partner.
Training
ModCloth employees who are responsible for supply chain management receive training to further develop their ability to identify and evaluate risks in the supply chain. This internal education of key staff sets ModCloth's foundation for fulfilling its commitment to having a net-positive effect on the world, starting from the inside out.
Thank you for supporting ModCloth's efforts on this important issue, and please stay tuned for ongoing
updates.
At ModCloth, we're always here to lend an ear to all your concerns and feedback! Whether it's a blog comment, a product review, or on one of our social networking pages, we value your viewpoint.
Our diverse, worldwide community deserves a safe, welcoming environment for expression. When engaging with them and with us:
-- Please use respecful language
-- Please only share truthful information
-- Please refrain from using profanity
-- In other words, be nice!
We're dedicated to keeping ModCloth and our social pages positive places to spend time. We reserve the right to remove any posted content we feel may foil your fun. We'll diligently do away with:
-- Inappropriate links (including ones to our competitors' sites)
-- Negative comments about people's bodies and appearances
-- Pushy proselytizing
-- Any degrading, derogatory, or downright threatening language
If you're curious about how these guidelines apply to specific sections of our community, continue reading below!
Product Reviews
If you have feedback about a problem with an item, if an item arrived in less than satisfactory condition, or you have any other customer service issues, such as shipping, returns, or the site related issues, please contact Customer Care directly. We reserve the right to disapprove any review regarding an issue that they can help you with!
This is a forum for you to show and share how you wear ModCloth and get styling ideas and inspiration. We want our community to be able to see and read about how each item looks and feels, and fits on different sizes and body types. We also want to know how well it works with unique outfit pairings and styling choices, so we encourage your first-hand feedback! We want to hear what you have to say about your ModCloth purchases!
Some helpful tips to guide you along:
-- Please only review items that you own and have purchased from ModCloth.
-- Consider what you would like to know before you purchasing an item.
-- Be as specific and descriptive as possible about the fit, quality, and material.
-- If an item suited you beautifully, tell us why. But if it wasn't quite what you expected, tell us what didn't work. Do you think it might fit better or look different on another body type?
-- Where did you wear it and with what? How many compliments did you get? Tell us your story!
-- All reviews are subject to our Community Guidelines and our Terms of Use
Whatever you write, please be polite!
ModCloth reserves the right to not post a review or remove a posted review for any reason. This may consist of, but is not limited to the following:
-- URLs or links of any kind, phone numbers, email addresses, physical addresses, other types of contact information
-- Derogatory or discriminatory language, profanity, and/or sexually explicit, abusive, or offensive material
-- Infringement on copyrights or trademarks
-- Negative or disparaging comments about other customers, their reviews, or ModCloth that are not constructive
-- Customer service issues such as final sale status, returns, shipping times and cost, out of stock status, or products that arrive damaged. We do still want to hear all this feedback, good or bad, but please stick to the product in reviews and contact our Care team about the rest
-- As prices are volatile, reviews mentioning price (whether comparison or price paid) will not be approved
-- Please do not mention retailers other than ModCloth in your review. We Want to hear feedback (as does the Community) solely regarding the item purchased from ModCloth. Though all feedback is taken into account, we do reserve the right to disapprove reviews with these references, as it violates our site-wide policy.
Enjoy writing your review -- we can't wait to see what you have to say!
Social Media Comments & Messages
Comments may be removed if they:
-- Contain offensive material, such as discriminatory or sexist language, profanity, or controversial and/ or sexually explicit material
-- Contain spam, promote an agenda, or reference a competitors site. Please keep it on-topic and relevant to ModCloth
-- Contain sensitive account information (e.g. email addresses, order numbers, etc.). Customer security is a top priority for us!
-- Are negative, disparaging, or nonconstructive comments addressed to individuals or ModCloth. We promote respect and acceptance
Conversely, positive comments addressed to individuals will not be deleted, as long as they do not contain inappropriate material. If you ever see content that you feel is inappropriate, please contact us.
Please keep conversations creative and constructive! We welcome and encourage your practical feedback, questions, and suggestions for us, and we try to address and respond as often as feasible! Please keep in mind that comments will be addressed as quickly as possible, but our social media team operates on Eastern Time (ET) and is not available on weekends or evenings. For any urgent matter, please contact our Customer Care team!
This policy will be subject to change as ModCloth's presence on social networks continues to grow. We retain the right to make final decisions regarding comments, messages, media, and/ or content posted, sent, or received through ModCloth accounts and profiles. We also retain the right to remove any content for any reason at the discretion of our team members.
Customer Care Rules of Engagement
Our Care advocates are available to help you! We want to be able to swiftly and accurately assess situations and offer solutions, so here are some tips and reminders when speaking to, chatting with, or writing to our Customer Care team:
-- Be prepared! The more info you can provide, the faster we can assist you
-- Be patient! Sometimes, we need to do a little research related to your inquiry. Rest assured, we will make it our first priority to investigate as quickly as possible and keep you in the loop every step of the way
-- Be polite! We will always treat you with respect, so please give us the same courtesy. Name-calling, racial slurs, and personal attacks are grounds for disengagement. Repeated use of abusive language and behavior may result in severing ties completely
-- Mostly just keep in mind you are speaking to a fellow human and follow the golden rule!
For more info, please review our Terms of Use.