FAQ

Return, Order, Shipping & Payment Information

How Do I Start A Return?

Please click here to start your return.

Please note - If you placed your order before 4/29/2021, contact Customer Care for help on processing your return.

What is your Return Policy?

We hope you love what you ordered! But in case you don't, we will accept returns of unwashed, unworn, or unused items purchased from modcloth.com within 60 days of the order date. Once an order has been placed it can't be canceled or changed. Refunds will be provided for items eligible for return in the manner in which the original purchase was made. Discounts given at the time of purchase will be deducted from returned merchandise refund. In the event of a return, discount will be forfeited and may not be reused. Final sale items are not returnable. Shipping and handling are nonrefundable. The return label is free. We reserve the right to verify original purchase for returns requested without an order number or shipping confirmation.  Please allow up to 14 business days for your return to be processed upon receipt to our warehouse. We reserve the right to verify original purchase for returns requested without an order number or shipping confirmation. *Please note if you order was purchased prior to 4/29/2021 please contact the Customer Care Team to help process your Return at 888.495.9699

Can I cancel or change my order after purchasing?

Unfortunately, once an order is placed it cannot be changed or canceled. To read complete details on returning an item, please see our Returns page.

Why were items in my order canceled?

They were out of stock at the time your order was processed. During peak order periods, there may be delays to the item availability on our site. This can result in an item canceling from your order due to being out of stock. At the time your order processed, the item you ordered was not available online and was canceled.

How do I know if my order was successfully placed?

If you received an order number and/or confirmation email from us, the orde rwas placed successfully! This information should also be reflected in your ModCloth account. Once logged in, navigate to your Order History and select th emost recent order. From there, you will be able to reference the date/timeplaced, total and status.

What payment methods do you accept?

We accept Visa, MasterCard, American Express and Discover as well as Paypal, Apple Pay, Amazon Pay and AfterPay. Please note that we do not accept any other methods or payment apart from those listed above.

Can I split my payment between multiple credit cards?

No, only one credit card type per transaction may be entered; however you may enter a combination of ModCloth gift cards and a credit card.

Do you offer Gift Cards?

Yes, we do offer eGift cards (but not physical gift cards). You can purchase eGift Cards here.The gift card will be added to your cart and you may checkout with it as part of your order. Note: The eGift card will be sent to your email address - giving you the option to either forward it to its recipient or print it and deliver in person!

How many Gift Cards can I apply to my order?

Multiple eGift cards can be applied to any order.

How long does it take for my order to ship?

We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always contact Customer Care at 888-495-9699 for help in choosing the right shipping method to get it there on time! 

Do you ship outside the US?

Currently, ModCloth does not ship outside the U.S. and its territories.  We are planning to expand to International shipping in the future.

Do you ship to APO/FPO’s?

Yes, we do ship to APO/FPO’s.  After your order is processed, transit time is typically 7 to 10 business days.

Do you offer weekend delivery?

Packages delivered by USPS might arrive on a Saturday. All other packages are delivered Monday through Friday only.

How much does shipping cost?

Shipping and handling charges are assessed on all orders based on the merchandise total after discounts and before taxes. Shipping and handling charges are nonrefundable.

Domestic - Contiguous U.S.

Ground Shipping – orders of $0.00 to $124.99 – $7.99

Ground Shipping – orders of $125.00 and up – Free

Expedited Shipping – all orders – $13.99

Next Day Shipping – all orders – $20.99

Alaska, Hawaii, and Puerto Rico

Standard Shipping – all orders – $18.99

Military APO/FPO (Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific)

All Orders (First Class & Priority): USPS Carrier Calculated Rates

I would like to Return my product but would prefer to not use the shipping return label

If you prefer to ship your return back at your own cost, please ship to the following address.

10746 Commerce Way Ste B

Fontana, CA 92337